Contact
Questions about your AI body fat estimate, pricing, refunds, or privacy? Email us and we’ll get back to you as soon as we can.
Common support topics
Accuracy tips
Best results come from a well-lit, full-body photo facing the camera. Clothing, pose, and shadows can change a visual AI body fat estimate. Multiple photos usually improves consistency.
Privacy & photo handling
Photos are processed to generate your estimate and are not sold or shared. We aim to minimize retention and delete data after processing whenever possible.
Billing & refunds
If you purchased credits and something went wrong, email us with the receipt email and a quick description. We’ll make it right.
Upload issues
If uploads fail, try a different image, reduce file size, or switch browsers. Full-body images (2:3 or 3:4) tend to work best.
Results changed
Different lighting and angles can make you look leaner or softer. For tracking, use the same pose, distance, and lighting each time.
Partnerships
Personal trainers, apps, or communities who want to collaborate can reach out via email with “Partnership” in the subject line.
Contact FAQs
Use a clear, well-lit full-body photo facing the camera. Avoid harsh shadows, extreme angles, and baggy clothing. For best consistency, use the same setup each time and consider multiple photos.
This is a visual AI estimate. Lighting, pose, camera distance, and clothing can change visible body markers, which can shift the estimate.
Photos are processed to generate your estimate. We don’t sell or share your data. We aim to minimize retention and delete data after processing whenever possible.
Include your receipt email (if applicable), what happened, and a screenshot if there’s an error. That usually lets us solve it in one reply.